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For one of our international clients based in Amersfoort, the Netherlands, we are looking for Credit Collectors for the French market. If you speak a native level of French, preferably have had some experience within an international environment and would like to play a crucial part within an outstanding international Credit & Collection team reporting directly to the Supervisor, do not hesitate to send us your application!
Administer and monitor overdue payments within company guidelines and procedures
Ensure that customer's details and account information is up to date
Handle client queries and solve any issues
Maintain sub ledgers for your sector of clients
Perform collection activities via telephone, emails and other media to ensure accounts are paid according to payment terms
Communicate with our client's Sales department, Customer Service, Finance department and other teams to ensure customers' needs are being met
Coordinate and monitor payment plan proposals
HBO or relevant professional education level
Native level of French and good English language skills, both written and spoken
Good knowledge of MS Office; experience with Oracle is a pre
Excellent communications skills with proven negotiation and conflict resolution skills
Ability to work in an international environment and using a multi-cultural approach
Relevant experience in a credit collection or customer support position is preferred
Enthusiastic, flexible, organized, detail orientated with an ability to liaise at all levels